Peter Basa
2 days agoGreat concept, service is prompt and arrivals are accurate to a minute. Repairs are done well. The crew is clean and professional. Prices are discussed in advance and communication is excellent.
If your appliance is under warranty, you must contact the warranty company first before scheduling service with us. If your appliance falls under the 1 year manufacturer warranty, you must contact the manufacturer.
We offer a 10% discount on Service Call and labor for Veterans.*With valid ID or status verification.
Our professionally trained technicians are certified to repair all home appliances of the Whirlpool® family
Customer Service
(800) 253-1301
Meet our staff and team of technicians
Certified Technician
Joined our family in 2010
Certified Technician
Joined our family in 2018
Certified Technician
Joined our family in 2013
Certified Technician
Joined our family in 2022
Certified Technician
Joined our family in 2002
Certified Technician
Joined our family in 2014
Certified Technician
Joined our family in 2005
Certified Technician
Joined our family in 2017
Certified Technician
Joined our family in 2020
Certified Technician
Joined our family in 2023
Certified Technician
Joined our family in 2015
Certified Technician
Joined our family in 2022
Certified Technician
Joined our family in 2018
Certified Technician
Joined our family in 2023
Certified Technician
Joined our family in 2018
Certified Technician
Joined our family in 2023
Certified Technician
Joined our family in 2019
Certified Technician
Joined our family in 2022
Certified Technician
Joined our family in 2022
Certified Technician
Joined our family in 2019
Certified Technician
Joined our family in 2023
Certified Technician
Joined our family in 2020
Certified Technician
Joined our family in 2020
Certified Technician
Joined our family in 2023Interested in a career at Platinum Factory Service?
Check out Google Reviews to see what our customers have to say
Great concept, service is prompt and arrivals are accurate to a minute. Repairs are done well. The crew is clean and professional. Prices are discussed in advance and communication is excellent.
This was our first experience with Platinum Factory Service and it was an excellent one! Tom S. was our technician and he arrived almost exactly at the time he was scheduled to. Tom was respectful to our home by wearing outer soles on his work boots and fixed our Maytag refrigerator in a short amount of time. We're definitely happy that Maytag has selected this company to perform warranty service on its appliances.
Rob fixed my washing machine! He was kind and courteous. I am so happy! Thank you
I have to say that my Service tech was Rod and he was very professional and helpful. Thanks again for the great work.
Arrived promptly as scheduled. Very thorough and informative about our problem and questions regarding our Whirlpool front load washer. If we ever need Whirlpool assistance again, I would definitely want this company to respond.
Issues with manufacturer but Platinum Factory was great! Clear with when to expect tech and what issues were.
Who is Platinum Factory Service?
We are an Ohio based company that began in 1997 as a partnership between Bob Pyle and Matt Montgomery. Our call center is located in Bellaire, Ohio.
Over the past 15 years we have grown to employ multiple employees in 5 different states. Our technicians constantly stay up-to-date on new models of appliances and are trained multiple times a year.
Our company was built on the belief that “We want to treat people the way that we want to be treated”. We are fortunate to have a staff committed to these beliefs.
We will assure you that we will deliver Professional and CARING service for all of your appliance needs from the time we answer the phone until the time we leave the house.
Please feel free to contact us with any questions or concerns
3446 Noble St.
Bellaire, OH 43906
Phone: (800) 840-8005
Fax: (740) 304-0088
info@platinumfactoryservice.com
- CustomerI saw where your shop is located? You drove all the way from Bellaire Ohio?”
- TechnicianActually, all of our technicians live locally in their service area. We do not report to a shop. All parts ordered are sent directly to us. This allows us to run more efficiently.”